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Privacy policy

Privacy Policy

This Privacy Policy outlines how your personal information is collected, used, and shared when you visit or make a purchase from rosenberg-canada.myshopify.com (the “Site”).

Personal Information We Collect

1. Device Information

When you visit the Site, we automatically collect certain details about your device, including:

  • Web browser
  • IP address
  • Time zone
  • Cookies installed on your device

Additionally, as you browse the Site, we gather information about:

  • The individual web pages or products you view
  • Websites or search terms that referred you to the Site
  • How you interact with the Site

This automatically collected data is referred to as "Device Information."

Technologies Used for Device Information:

  • Cookies: Data files placed on your device or computer, often including an anonymous unique identifier. Learn more about cookies and how to disable them at www.allaboutcookies.org.
  • Log Files: Track actions on the Site and collect data such as your IP address, browser type, Internet service provider, referring/exit pages, and timestamps.
  • Web Beacons, Tags, and Pixels: Electronic files used to record information about how you browse the Site.

2. Order Information

When you make or attempt to make a purchase, we collect certain information, including:

  • Name
  • Billing and shipping address
  • Payment information (including credit card numbers)
  • Email address
  • Phone number

This is referred to as “Order Information.”

Note: In this Privacy Policy, "Personal Information" refers to both Device Information and Order Information.

How We Use Your Personal Information

We use Order Information for the following purposes:

  • Fulfilling any orders placed through the Site (processing payments, arranging shipping, providing invoices, and order confirmations)
  • Communicating with you
  • Screening orders for potential risks or fraud
  • Providing you with information or advertising related to our products/services, based on your preferences

We use Device Information to:

  • Screen for potential risks and fraud (particularly IP addresses)
  • Improve and optimize our Site (e.g., generating analytics about customer interaction and assessing the success of marketing campaigns)

Sharing Your Personal Information

We share your Personal Information with third parties to help us use the information as described above. For example:

  • Shopify: Powers our online store. Learn more about how Shopify uses your information here: Shopify Privacy Policy.
  • Google Analytics: Helps us understand how customers use the Site. Learn more about Google’s privacy practices here: Google Privacy Policy.

We may also share your Personal Information to comply with applicable laws, respond to lawful requests (e.g., subpoenas, search warrants), or protect our rights.

Do Not Track

Please note that we do not modify our Site’s data collection and usage practices when we detect a Do Not Track signal from your browser.

Your Rights

As a North American resident, you have certain rights regarding your personal information. If you would like to:

  • Access the personal information we hold about you
  • Request corrections or updates to your data
  • Request the deletion of your data

Please contact us using the details provided below. We will process these requests in accordance with applicable laws.

Data Retention

When you place an order through the Site, we retain your Order Information for our records unless and until you request its deletion.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, for operational reasons, or to comply with legal and regulatory requirements.

Contact Us

If you have questions regarding our privacy practices or need to file a complaint, please reach out to us via the contact form on our Contact Page or through the chat icon at the bottom right corner of your screen. Our support team is available to assist you.

Rosenberg Fans Canada Ltd.
1210 Mid-Way Blvd., Unit 20
Mississauga, ON L5T 2B8, Canada

Phone:
(905) 565-1038 (ON, SK, AB, BC)
(514) 592-7462 (QC, NS, NB, NF)

Fax:
(905) 565-0161

Website:
rosenbergcanada.com

Disclaimer

To prevent excessive spam, we do not provide direct email addresses through this platform. Please use the contact form or chat icon on our website for communication. Our support team is readily available to assist you.